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Return & Exchange Policy

Exchange & Refunds

During 7 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. ame cannot accept returns where labels have been removed.

Customer are responsible for the shipping of returned items back to ame raincoat. Items lost in transportation will not be compensated for.

Shipping charges on returned merchandise are at the customer’s expense. However, ame will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product. Note that additional duties and/or taxes will not be refunded. Also outbound shipping cost will be refunded. All exchanges are subject to availability.

Refunds due to customer demand, will be charged 25% of total transaction paid off

Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 7-day period following delivery.

For exchanges and returns send an email to
For domestic orders, items will be sent using standard JNE delivery services. For international orders, product will be sent through the most suitable carrier according to the size, weight and destination.

Once the order has been shipped, you will receive an email with a tracking number and information on the carrier within 24 hours of the purchase through email or mobile message. If you don’t receive the tracking number, please contact us at for further information.